Terms and Conditions
These general conditions (hereinafter, the General Conditions or the Conditions) shall apply to the relations entered into between the commercial entity UNISONO LUXURY HOMES ONLY, S.L., holder of Tax Identification Code B02925451, with registered office at C. /Andromeda 37, 07609 Llucmajor, Balearic Islands, registered in the Mercantile Register of Palma de Mallorca (Volume 2880 – Folio 191 – Inscription 1, Page PM-90125), and in the General Register of Companies, hereinafter, “Unisono”, “the Company” or “we”, and any natural or legal person who wishes to make a purchase through the Unisono website,
www.unisonoluxuryhomes.com,
online, by telephone, or through an intermediary or collaborator. Hereinafter, the “Client”.
The terms “owner” or “property owner” refer to the owners of each property. Unisono is not the owner of the advertised properties, acting as an independent intermediary on behalf of the owner of each of the properties it manages.
The use of the website, as well as the purchase or reservation of a good or service through the same, shall imply the unreserved acceptance of these Conditions by the Client. These Conditions shall prevail over any other general or specific conditions that have not been expressly accepted.
Unisono reserves the right to modify the General Conditions at any time; in any case, the applicable conditions will be those in force at the time the booking request is made. These terms and conditions shall be governed by Spanish law.
1. Characteristics of the Goods and Services Offered
The accommodations and services offered are those listed in the catalog published on the Unisono website. These accommodations and services are offered subject to availability. Each accommodation is accompanied by a description as accurate as possible of the accommodation and its corresponding photographs. The information relating to the accommodation offered on the website is updated gradually and may be subject to change. The sending by Unisono of the reservation offer, which will contain the data relating to the same, will constitute, together with the present Conditions, the basis of the contractual relationship between the parties. Before making a reservation request, the Client will find on the website all the information relating to prices, dates and other elements of the stay, such as main characteristics of the property, check-in and check-out times, payment methods, etc. This information is merely indicative and is subject to verification and confirmation by Unisono. In this way, only the data and information included in the offer sent by Unisono to the Client as a result of a booking request shall be binding for the parties, replacing any other data or information that may have been published previously. The prices stated in the provisional booking confirmation shall not be subject to change unless the authorities at your destination impose additional taxes or charges to be paid by you (such as eco-tax, VAT, etc.). Although we regularly ensure that Unisono offers the most competitive prices on the market for each accommodation, please contact our company if you find one of our villas, fincas or any other accommodation offered at a lower price on any other website. Unisono will make every effort to try and match the lower price.2. Booking
By using the website, you declare that you are of legal age and that you have the necessary legal capacity to contract and be bound by the contract. The process for making a reservation is as follows:- Once the Client has found a property on the website that may be of interest, they will send Unisono a reservation request indicating the dates on which they would be interested in enjoying the property.
- Once the reservation request has been received, Unisono will check the availability of the property and the price according to the requested dates and will send the Client a binding formal offer.
- This offer must be expressly accepted by the Client within 24 hours of receipt. Confirmation shall be made in writing by email. If Unisono has not received confirmation within the aforementioned period, the offer will become null and void unless expressly confirmed by Unisono.
- Once the booking has been accepted, Unisono will send a provisional booking confirmation indicating the amount of the deposit to be paid by the Client.
- The booking confirmation will remain provisional until payment of the deposit is received within 24 hours following the sending of the provisional booking confirmation.
- Once payment has been verified, the booking will become definitive.
- If, after 72 hours from the sending of the reservation, Unisono has not received payment of the required deposit, the reservation will be cancelled and the property may be offered to another Client.
3. Accommodation Prices and Payment Conditions
The prices shown on the Unisono website are indicative only and correspond to the rental of the property for the indicated periods. Once a booking request has been received, the Client will be informed of the exact accommodation price for the selected period before confirming the reservation. The Client must pay the required deposit within 24 hours after receiving the provisional booking confirmation. Failure to pay on time will result in automatic cancellation of the booking. The minimum deposit amount is 30% of the total reservation amount unless otherwise specified in the offer. Unless agreed otherwise:- 30% deposit payable upon booking confirmation
- 20% payable at least 90 days before arrival
- 50% balance, security deposit and eco-tax payable at least 60 days before arrival
4. Refunds and Currency
Unisono is not liable for exchange rate fluctuations or banking charges associated with refunds. All prices and payments are processed in Euros (EUR).5. Security Deposit
A security deposit must be paid no later than 60 days before arrival to cover potential damages. Failure to pay the security deposit may result in denied access to the property and forfeiture of all amounts already paid. The security deposit may be partially or fully retained to cover damages or liabilities caused during the stay. Refunds of the deposit, if applicable, will be made within 10 working days after departure.6. Change of Booking
Changes to reservations are only permitted for the same property and subject to availability. Once a booking has been definitively confirmed, changes require written approval from Unisono.7. Cancellation Policy
- Cancellation up to 90 days before arrival: 30% cancellation fee
- Cancellation between 89 and 60 days before arrival: 50% cancellation fee
- Cancellation within 60 days before arrival or no-show: 100% cancellation fee
8. Changes to Accommodation
In exceptional circumstances beyond Unisono’s control, accommodation may need to be changed or cancelled. If this occurs, the Client may:- Accept an alternative accommodation
- Receive a full refund of all amounts paid
9. Check-In and Check-Out
- Check-in: 5:00 PM – 8:00 PM
- Check-out: by 10:00 AM
- Arrival or departure between 8:00 PM and 8:00 AM: €100 surcharge